Voicent Predictive Dialer 9.0.5

Developed by Voicent Communications, Inc - Windows - setup file voicent8a.exe (402.88 KB) - Freeware

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MD5: ef6613fc6a6899ed13530a3f1d62dcf9

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Developer Description

"Predictive dialer for telemarketing agents"

AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through a SIP based VOIP service or Skype. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent.

AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number. If it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up. If it is answered by a live person, it connects the call to an agent automatically.
In semi automatic dialing mode, the system can automatically dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent.

The key features of this program's Predictive Dialing mode include:

-No telephony hardware or phone line required.
-Calls can be made through Skype.
-Agents can work remotely, such as at home.
-Screen pop-up will automatically contain all information about the customer on the current call.
-Skip answering machines or leave messages automatically.
-Record phone conversations.
-Save notes about the phone call.
-Easy agent call report.
-Supports multiple phone lines and multiple agents

Semi-automatic Dialing Key features include:
-Dial a phone number, transfer the call to another number, play a pre recorded message or record the conversation, all by the press of a single key.

General features include:
-Easy to use spreadsheet interface, a do not call scrubber along with easy importing and exporting of a call list.

Requirements: Windows OS

What's new in this version: Major enhancement for SIP based VOIP support and improvements in remote agent audio quality.

Antivirus information

Download3K has downloaded and tested Voicent Predictive Dialer on 10 Sep 2014 with some of Today's best antivirus engines and you can find below, for your convenience, the scan results:

Avast:
Clean
Avira:
Clean
Kaspersky:
Clean
NOD32:
Clean